Issue & Feature request tracking
Issue & Feature request tracking
Issue & Feature request tracking
Issue & Feature request tracking
Stay on top of every customer issue
Stay on top of every customer issue
Stay on top of every customer issue
Stay on top of every customer issue
VENMATE’s Issue Tracking helps CSMs stay on top of customer problems without adding another tool. Capture, track, and resolve issues efficiently, while keeping customers informed every step of the way.
VENMATE’s Issue Tracking helps CSMs stay on top of customer problems without adding another tool. Capture, track, and resolve issues efficiently, while keeping customers informed every step of the way.
KEY CAPABILITIES
KEY CAPABILITIES
KEY CAPABILITIES
Why teams choose VENMATE Revenue Management
Empower your customer success team with intelligent tools that transform how you manage and grow accounts
Faster resolution times
Quickly identify and address issues to reduce downtime and customer frustration.
Faster resolution times
Quickly identify and address issues to reduce downtime and customer frustration.
Faster resolution times
Quickly identify and address issues to reduce downtime and customer frustration.
Improved customer satisfaction
Timely resolutions and clear communication lead to stronger customer trust and loyalty.
Improved customer satisfaction
Timely resolutions and clear communication lead to stronger customer trust and loyalty.
Improved customer satisfaction
Timely resolutions and clear communication lead to stronger customer trust and loyalty.
Proactive management
Spot recurring problems early and take corrective actions before they escalate.
Proactive management
Spot recurring problems early and take corrective actions before they escalate.
Proactive management
Spot recurring problems early and take corrective actions before they escalate.
Team alignment
Centralized issue tracking ensures all teams stay on the same page and collaborate effectively.
Team alignment
Centralized issue tracking ensures all teams stay on the same page and collaborate effectively.
Team alignment
Centralized issue tracking ensures all teams stay on the same page and collaborate effectively.
Powerful features that drive results
Everything you need to manage accounts effectively and grow customer relationships
Feature 1
Feature 1
Feature 1
Centralized issue capture
Centralized issue capture
All customer-reported issues are reported to one unified platform, regardless of the channel (email, support system, CSM notes).
All customer-reported issues are reported to one unified platform, regardless of the channel (email, support system, CSM notes).
No issues overlooked
No issues overlooked
No issues overlooked
Multi-channel integration
Multi-channel integration
Multi-channel integration
Empower teams to act quickly
Empower teams to act quickly
Empower teams to act quickly
Feature 2
Feature 2
Feature 2
Prioritization & Categorization
Prioritization & Categorization
Automatically classify issues by urgency, impact, and type to help CSMs focus on what matters most.
Automatically classify issues by urgency, impact, and type to help CSMs focus on what matters most.
Spot recurring themes and improvement areas
Spot recurring themes and improvement areas
Spot recurring themes and improvement areas
Categorize and comment to keep everyone aware
Categorize and comment to keep everyone aware
Categorize and comment to keep everyone aware
Prioritize what drives the biggest impact
Prioritize what drives the biggest impact
Prioritize what drives the biggest impact
Feature 3
Feature 3
Feature 3
Feature requests tracking
Feature requests tracking
Keep track of customer feature requests and their status to strengthen communication and trust.
Keep track of customer feature requests and their status to strengthen communication and trust.
Collect requests directly from CSMs and sync with product team
Collect requests directly from CSMs and sync with product team
Collect requests directly from CSMs and sync with product team
Always know the current status of requests to update customers
Always know the current status of requests to update customers
Always know the current status of requests to update customers
Prioritize based on impact and demand to guide product roadmap decisions
Prioritize based on impact and demand to guide product roadmap decisions
Prioritize based on impact and demand to guide product roadmap decisions
Request a demo
If you want to learn more about VENMATE and customer success management, feel free to get in touch and request a demo.
Request a demo
If you want to learn more about VENMATE and customer success management, feel free to get in touch and request a demo.
Request a demo
If you want to learn more about VENMATE and customer success management, feel free to get in touch and request a demo.
VENMATE empowers you to proactively engage with your customers, prevent churn, increasing satisfaction and retention and hence increase CLV.
© Copyright 2025 Venmate. All Rights Reserved. Venmate
VENMATE empowers you to proactively engage with your customers, prevent churn, increasing satisfaction and retention and hence increase CLV.
© Copyright 2025 Venmate.
All Rights Reserved. Venmate
VENMATE empowers you to proactively engage with your customers, prevent churn, increasing satisfaction and retention and hence increase CLV.
© Copyright 2025 Venmate. All Rights Reserved. Venmate